Exceptional Client Experiences

We partner closely with our customers to meet their unique needs and better deliver pharmacy benefits to their members. Our dedication to this approach has resulted in a Net Promoter Score (NPS®) score of 57 for Navitus. NPS metrics are used across industries to gauge both the experiences of clients, which for Navitus are health plans and plan sponsors, and those of consumers, which can be patients for pharmacies like Lumicera. Within the PBM industry, the average NPS score reflecting client experiences is 8¹. The Navitus difference is clear.  

¹ 2023 Pharmacy Benefit Manager Customer Satisfaction Report. Pharmaceutical Strategies Group (PSG). https://www.psgconsults.com/industry-report/2023-pbm-csr/